Branding and Perception in #highered

http://www.sxc.hu/photo/1185407

I’m interested in branding, but truly believe that a brand has to represent authentically what something is about… can consultants who are not at the centre of a brand really help… Times Higher Education has an article which indicates… not:

Paul Temple, reader in higher education management at the Institution of Education, has argued that although branding consultants have said they can change a university’s reputation, it can be built up only by years of academic excellence.

The attack comes as many universities are spending heavily on branding consultants to gear up for the new marketised sector.

Writing in Perspectives: Policy and Practice in Higher Education, the journal of the Association of University Administrators, Dr Temple argues that “people are not, mostly, idiots: they will see what is branding candyfloss and what is the reality, created over time by good management and a well-nurtured academic culture. Branding work…can have no significant impact on these matters.”

Even the most “credulous” university managers would not be persuaded that branding consultants could find short cuts to improve an institution’s reputation, he adds.

“If there were, we can be sure that someone would have found them by now,” he writes.

Read full story, and see also how the Australians are improving their chances with a different attitude.,

 

Checking out @Distinct_in_HE

Distinct HE Project Website

Tricia Scott, research leader for the project, said that universities had to discover and communicate the “core” of what they do.

But at the moment, she said, “we all use exactly the same words” and many mission statements resembled a “horse designed by a committee”.

“If you look at mission statements in the sector, you see camels,” she said.

Ms Scott pointed to Ikea’s motto – “affordable design” – as one that pithily captured what was distinctive about the company.

Distinctiveness was “not about being unique” but about finding a “combination of things” that add up to a distinctive whole, she said.

She added that an institution’s distinguishing qualities had to be “imperfectly imitable”, otherwise competitors would simply copy them.

Ms Scott suggested that universities conduct a “brand audit” to see what consumers think about them – in the same way that Brains, a Cardiff-based brewery, had done. The brewer found that its brand was associated with tradition, the elderly and local Cardiff pubs, prompting a rebranding exercise based on “optimism”.

Asked if there was an industry with 150 distinctive brands, Ms Scott pointed to the retail sector, where “at least” that many were to be found.

Read full story, read more from The Leadership Foundation, and on the project website.

Logos do not deliver popularity

I just thought this story was priceless…

“But even if visa requirements are relaxed and more international students come here with all their lovely money, there is still the problem of the university system itself. It is cumbersome, overly micro-managed, technologically antiquated, drowning in unnecessary paperwork and suffering from the application of marketing mumbo-jumbo.

Universities spend infinitely more time and energy worrying about branding issues such as logos than they do about what really delivers popularity: the power of social networking among students and alumni.

Tweets or Facebook reviews that praise a university are worth squillions more than a tidy logo and an advertising jingle.

It does not matter whether the logo is blue, red or mauve, nor what font it features; students do not care about such things and neither do parents. They do care about the quality of the education they get for their hard-earned money, however, and that goes equally for international students.”

Building the Brand of YOU

This was highlighted on the front page of Slideshare, and I can see why, very cleverly done, and not quite over-straining the egg & chicken jokes!